When can I pick my designs?
You will be able to pick your designs when the backer survey goes out about 2 weeks after the end of the Kickstarter - this will be around May 28th.
Last updated: May 14, 2021 17:19
I am from the UK, can I back this Kickstarter?
Thank you for your interest but unfortunately, I cannot fulfill your Kickstarter reward through Kickstarter because I am not set up to collect or pay the new UK VAT taxes. Please fill out this google form:https://forms.gle/sQ62i3MYVD1PYbqo8 I will contact you after the Kickstarter and will make you a custom Etsy order since Etsy can handle the VAT. I promise you will get the Kickstarter pricing and reward!If you aren’t able to cancel in time, I will refund your pledge and add you to the special UK order process. I apologize for the inconvenience!
Last updated: May 14, 2021 17:32
I am an earlybird backer, can I add on more pins at the early bird price?
Thank you so much for being an early bird backer! Because the early bird pricing is extra discounted, I’m unable to offer add on pins matching that price.
Last updated: May 14, 2021 17:32
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.